02 — Consulting
Deep in SAP SuccessFactors. Serious about enterprise AI. Not pretending to be everything else.
Senior consultants — certified individually, 12+ years each — who stay accountable past go-live.
Our method
Five things we do on every engagement
Most implementation partners don't do any of them.
- 01
We define success together, in week one
One page, signed by both sides, describing what success looks like eighteen months after go-live — in numbers. What we own, what you own, and who the named adoption owner is on each side.
- 02
We baseline how work happens today, before we design anything
Cycle times, ticket volume, self-service ratio, licence utilisation, and a full workaround inventory — the real register of every shadow spreadsheet and side process running right now.
- 03
We measure adoption, not logins
Transactions completed in-system versus worked around, ticket decay after hypercare, self-service rate, cycle time against baseline, licence utilisation, workarounds eliminated. Reported at every steering committee, whether the news is good or not.
- 04
Hypercare ends on usage, not on a date
The exit criterion is a usage threshold agreed with you in week one.
- 05
We don't stop at go-live
Adoption Care: quarterly adoption review, workaround detection, targeted re-enablement, and an optimisation backlog that stays live.
What we don't promise
We don't guarantee adoption. Adoption depends on decisions we don't control — whether leadership enforces the change, whether a process owner is named, whether the data is clean. We commit to measuring it, reporting it honestly, and telling you early when your side of the plan is the thing at risk.
Tell us what you're trying to change.
Describe the programme — where it is, what's worrying you. We reply within one business day.
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